Politique de remboursement

Return & Refund Policy

Our policy lasts $30$ days. If $30$ days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods such as food, flowers, or magazines.

• Intimate or sanitary products.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

• Downloadable software products.

• Certain health and personal care items.

• Sale items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund has been approved or rejected.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within $5$ to $10$ business days.

Late or Missing Refunds

If you have not received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at hello@hollia-glow.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, please email us at hello@hollia-glow.com.

Return Shipping Costs

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Order Cancellations

You may cancel or modify your order within $2$ hours of purchase by contacting us at hello@hollia-glow.com.

Incorrect or Damaged Items

If you received an incorrect or damaged item, you must contact us within $48$ hours of delivery. After that period, we will be unable to process your request.

How to Start a Return

To start a return, please email hello@hollia-glow.com with your order number and the reason for your return. We will provide you with the return address. Please do not send your product back directly to the manufacturer.